Architects of experience
We are eventos. Architects of experience.
We partner with organisations to create, build, and shape exceptional customer experiences - fuelled by energy, creativity and care for every detail.
At eventos, we don’t just deliver, we make exceptional experiences happen. Our services are bespoke to your needs and include:
Customer experience training
Community outreach & engagement
Customer journey analysis & workshops
Event consultancy
We work internationally, across sectors, and with organisations large and small. Our clients consistently give us 5-star feedback, highlighting the energy, detail, and creativity we bring to every project.
Eventos is the vision of Matthew Lamb - entrepreneur, PhD candidate, and author of Around the World in 80 Events. Having attended more than 150 events worldwide, Matthew brings unique, first-hand expertise in customer experience translating global insights into exceptional, detail-driven outcomes.
Our services
Customer experience training
Whether it’s one-to-one, small teams, or whole event workforces and volunteers, our training is designed to transform service into experience. Through interactive, performance-led sessions, we build confidence, clarity, and consistency - empowering people to deliver customer experiences that connect and last.
Community outreach & engagement
The community around your event isn’t just an audience - it’s a partner. We design outreach and engagement programmes that listen, inform, and involve residents and businesses, ensuring they feel respected, included, and part of the story.
Customer journey analysis & workshops
We map every step of your customer journey - from first contact to lasting impression. Together, we uncover opportunities, refine touchpoints, and design experiences that connect, inspire, and deliver exceptional results.
Event consultancy
From strategy to delivery, we offer tailored consultancy for every aspect of your event. Whether it’s planning, operations, customer journey design, or on-the-day support, we bring energy, creativity, and detail to help your event run seamlessly and leave a lasting impact.
What our clients say…
-
![Logo: Black background with white text displaying the initials 'MCC GLC' arranged in a grid.]()
"When I asked my colleagues to describe Matt the overriding comments were "motivational, super passionate, and with a unique perspective". Oh and "Scottish". And I couldn't agree more. Over the last year Matt has provided invaluable insights into what makes a great customer experience, both for our clients and our internal staff. What we have achieved is a testament to his unwavering energy and commitment and I would thoroughly recommend working with him. Thank you Matt!"
MCCGLC – Executive Creative Director
-
![Edinburgh University Students' Association logo on a black background]()
“We on-boarded Matt to assist us in delivering customer service training to our 300 temporary Fringe Festival staff at Edinburgh University Students’ Association. Matt really brings his personality and enthusiasm and love of customer service to the forefront to create an engaging, interactive and fun experience which translated into performance and delivery of our staff onsite. Matt comes with his own unique approach, listens to your operational needs and is flexible to work with in order to tailor training to the needs of your staff and organisation. ”
Edinburgh University Students’ Association – Festival Manager
-
![A stylized logo with a black and blue design forming a shape resembling the letter 'S' or a dynamic arrow.]()
“Matthew took us through the ‘Customer Experience Journey’ and really broke down every step. It was so worthwhile and the way he managed to relate it specifically to our target market was a massive help. We now have a blueprint to use for every customer that walks through the door and give them the best experience possible. This has been invaluable to our business! ”
Synergy Performance and Nutrition – Owner
-
![Part of a logo with a shield, a crown, and three stars.]()
Scone Palace
“This is EventoS worked with us to create a bespoke short training session that needed to be relevant across the breadth of our varied business. His energy and enthusiasm were a breath of fresh air and helped bring a different perspective. This was not ‘just another customer service seminar’ but one that actively encouraged engagement and participation.
We really enjoyed working with Matt and would have no hesitation in recommending This is EventoS”.
-
![Aberdeen City Council seal with two lions rampant holding a shield.]()
ABZ Works (Aberdeen City Council)
We had the pleasure of engaging Matt as an external facilitator for our conference, and the experience was exceptional.
Matt’s upbeat demeanour brought a vibrant energy to the event that was felt by all attendees. He was highly engaging, asking thought-provoking questions that kept everyone involved through the day.
Moreover, the service provided a much-needed impartial perspective, allowing our staff to fully participate in the conference. The new dynamic not only invigorated the conference but also ensured a seamless and enriching experience for everyone present.
We’d recommend This is EventoS services for events needing an engaging touch.
Case studies
