Barker Langham Recruitment – Qatar Tourism
Qatar Tourism created a strategic plan to deliver customer excellence training.
BLR appointed Matthew as a trainer to deliver 5,000 hotel staff of all different levels of staff management from all corners of Qatar. From Directors to Bell Boys and Kitchen Interns to Hotel Managers – the training allowed each participant to understand the role they have to deliver Qatar Tourisms vision of welcoming the world.
Each day the three-and-a-half-hour training session twice a day was more than a training session – it was a production. A production that allowed each participant to feel part of an exciting journey. For six weeks Matthew used every inch of his energy and passion to deliver content to over 200 people every day. To allow the key elements and ideas of customer service was critical but on top of this was to really allow the participants to understand ‘who are they in the journey of Qatar’.
“Matthew’s work was very popular and for six weeks had full or over prescribed workshops because of the energy and fun – he was the most requested trainer for session delivery! ”
“Most wonderful training have ever attended. Our trainer, Matt, made the content and expectations very easy to understand”
“Very informative and entertaining session with Mr Matthew. The content delivery was very detailed and interactive’ Learnt a lot from this training sessions – looking forward seeing what we can do!”
“He’s very informative, attentive and energetic. One of the best speakers I’ve seen . All the topics are discussed briefly with precise explanation. He’s definetly a role model to everyone and expect to go the extra mile to keep the training on point. No ever a dull moment. Very happy and satisfied with the training!”
“The hotel staff were fascinated with what Matthew shared and how he conducted the training!”