Customer Experience Workshops
Interactive workshops personalised and created for your needs.
What are customer experience workshops?
Delivery of these workshops would be aiming to:
Introduces teams and staff to the idea and concept of a customer journey!
Maps out the customer journey road mapping.
Understand the concepts of first and last impressions of customer service.
Delve into the understanding of what a customer is.
Creation of customer centric frameworks.
Evaluation of customer experience - what truly is it to be evaluating a customer experience.
To define, create and educate what customer journey truly is – is in simple terms what customer experience workshop does. To bring the level of knowledge to your team to a level that can allow them to push the boundaries and expectations of what the customer journey is.
Who needs it?
We can deliver workshops into different industries:
Tourism - Let’s map out together who are the tourists you are trying to attract and welcome into your organisation.
Events - How do you truly capture your audience, let us be part of that journey to identify what will benefit your event attendees!
Leisure - Everything that allows people to escape, let us better the experience for them.
Retail - Consumers seeking interactional experiences are an everyday occurrences - let us dive into the environment and deliver training programs for you today!
Anything that is consumers to organisations - its all a customer journey. Let us today be the one to map out your journey and look at all touchpoints to increase the financial impact and consumer buy in.
These are not copy and paste workshops
These are personalised and create for your needs. It is not the bog standard ‘awareness to retention…’ it is deeper. They can operate for three hours to three days - whatever suits your organisation. We can create a personalised course programme for your needs!
We go on a journey that has and will never be repeated – this is your journey which will become our journey.
To understand every turn, assumption and perspective that can influence the customer journey is an important feature of understanding your customer journey. Whether its assuming knowledge or breaking down the barriers – This is EventoS will and can build something that will share not only the basic customer journey points but an in depth analysis that really will stimulate customer engagement like you have never seen before!
Get in touch today to discuss your requirements with a personalised proposal today!